Política de privacidad

Effective Date: March 19, 2025

Global Spectrum, L.P. d/b/a Oak View Group and Ovations Food Services, L.P. d/b/a OVG Hospitality and its affiliates and subsidiaries (“OVG,” “we,” “us,” and “our”) respect your privacy and are committed to protecting it through compliance with this Privacy Notice (“Privacy Notice”).  This Privacy Notice describes the types of Information we may collect from you when you visit the websites at https://www.oakviewgroup.com/ovg360/ y https://www.oakviewgroup.com/departments/ovg-hospitality/ (“Site”), as well as all other OVG online properties, use our mobile application, communicate with us electronically, engage with us at in-person events and conferences, visit venues we manage, or otherwise use our services (collectively, the “Services”). It also describes our practices for collecting, using, maintaining, protecting, and disclosing that Information.

Please read this Privacy Notice to understand our policies and practices regarding your Information and how we will handle it. If you do not agree with our policies and practices, do not use the Services or provide us with your Information.

This Privacy Notice is subject to and governed by the terms of use for the Site (“Terms of Use”) available at the Site aquí.

Información adicional para residentes en CaliforniaCanadáColorado, Connecticut, Oregon, Tennessee, Texas, Utah, Virginia, NevadaEl European Economic Area (EEA), United Kingdom (UK), and Switzerland se encuentran en las secciones específicas a continuación.

1. The Types of Information That OVG Collects About You and How OVG Collects Information About You

OVG may collect two types of information from you when you use the Services: Personal Information and Non-Personal Information (collectively “Information”):

  • “Personal Information” refers to data by which you may be personally identified, such as name, email address, and telephone number.
  • “Non-Personal Information” means data that is about you, but does not identify you specifically. If you do nothing when you use our Services but browse, read pages, or view content, we will gather and store Information about your visit that does not identify you personally.

We collect Information:

  • Directamente de usted cuando nos la facilite.
  • A través de nuestras comunicaciones con usted.
  • Automatically as you use the services
  • We create or generate.
  • From third-party sources.
  • A través de Google Analytics.

Información que facilita directamente a OVG. The Information that you provide us directly may include:

  • Information that you provide when you create an account on our Services or subscribe to our mailing list.
  • Information that you provide by filling in forms, such as when you register for events and conferences, subscribe to our notifications regarding artists, or enter sweepstakes.  We may also ask you for Information when you report a problem with our Services. And it may be necessary for you to provide us with Information so we can communicate with you about an inquiry you have. 
  • Information contained in your communications with us, including recordings of customer service calls.
  • Sus respuestas a las encuestas.
  • Details of transactions you carry out through the Sites and through our Services.
  • Information you submit to inquire about or apply for a job with us.
  • Información de contacto y profesional, incluidos nombre, dirección de correo electrónico, número de teléfono y cargo, así como nombre y tamaño de la empresa.
  • Información demográfica.
  • Audiovisual information, including security video at a venue.
  • Información de pago, incluidos los datos de la tarjeta de crédito. 
  • Cualquier otra información que nos envíe.

Información recopilada automáticamente de usted.  La información que OVG puede recopilar y almacenar automáticamente sobre usted puede incluir:

  • The Internet Protocol Address and domain name used when you visit the Services.  The Internet Protocol address is a numerical identifier assigned either to your internet service provider or directly to your computer.  We use the Internet Protocol address to direct internet traffic to you.
  • El tipo de navegador y sistema operativo que utilizó cuando visitó el Sitio.
  • The date and time you used the Services.
  • The web pages or services you accessed. 
  • The website you visited prior to coming to our website.
  • The location information from or about the computers, phones, or other devices you access the Services with.
  • Information collected from you when you visit a venue or purchase a ticket to attend an event at a venue.
  • Information collected about you and your movements when you enter an autonomous store at a venue, which is used to associate you with your form of payment and with your purchases.  This Information includes data that may be regulated as biometric data in some jurisdictions.  

Cookies.  Cookies, which are small text files that a web server (such as OVG’s or its chosen web hosting company’s server) places on a user’s computer, and similar technologies to operate our websites and online Services and to help collect data like that listed above.  This data is used to store your preferences and settings, enable you to sign-in, analyze how our websites and apps perform, track your interaction with the site or app, develop Information about your likely preferences or other characteristics (“Inferences”), combat fraud, and fulfill other legitimate purposes. We and/or our partners also share the data we collect or infer with third parties for these purposes.

Information We Create or Generate. We infer new information from other data we collect, including using automated means to generate Inferences. For example, we infer your general geographic location (such as city, state, and country) based on your IP address.

Information We Obtain From Third-Party Sources. We also obtain the types of information described above from third parties. These third-party sources include, for example:

  • Third-party partners. Third-party applications and services you choose to connect with or interact with through our services.
  • Co-branding/marketing partners. Partners with which we offer co-branded services or engage in joint marketing activities.
  • Service providers. Third parties that collect or provide data in connection with work they do on our behalf, for example companies that process payments or determine your device’s location based on its IP address.
  • Publicly available sources. Public sources of information such as open government databases.

Funciones de publicidad de Google Analytics.  We also may have the following Google Analytics Advertising Features Implemented: Demographics and Interest reporting, Remarketing, GDN Impression Reporting and Double Click Campaign Manager. These features collect data using Google advertising cookies and anonymous identifiers.  OVG and third-party vendors use these first-party cookies to access the success of online marketing campaigns, inform future campaigns and improve usability of the Services.  To learn how to opt-out of the Google Analytics Advertising Features we use, please see Google Analytics’ currently available opt-outs for the web at https://tools.google.com/dlpage/gaoptout.

2. How OVG Uses Information It Collects About You and the Purpose for the Collection and Use

  • We use Information that we collect about you or that you provide to us for the following purposes:

    • To present our Services and related content to you.
    • To provide you with the Services.  For example, if you make a purchase through the Services, register for an event, or participate in a promotion, we will use the contact information you give us to communicate with you about the purchase, event, or promotion.  We also use your Information collected at autonomous stores at certain venues to process your purchases.
    • Para cumplir nuestras obligaciones y hacer valer nuestros derechos derivados de cualquier contrato celebrado entre usted y nosotros, incluidos los de facturación y cobro.
    • To notify you about changes to our Services or any products or services we offer or provide though it.
    • Para comunicarnos con usted en relación con nuestros Servicios, incluso con fines de marketing. Esto puede incluir información sobre la venta de entradas y suites.  
    • To manage and communicate with you regarding your transactions and requests.
    • To personalize our Services and advertising to you.
    • To notify you regarding changes to our Services.
    • De cualquier otra forma que podamos describir cuando usted facilite la Información.
    • Para cumplir cualquier otro propósito para el que usted la facilite.
    • Para cualquier otro fin con su consentimiento.
    • To improve our Services and products, and to develop new products and services.

    Website statistics are compiled into traffic reports, which help OVG understand, anticipate, and respond to user needs.  If we learn, for example, of heightened interest in certain aspects of the Services, we are likely to highlight that information on the Site home page. This Information helps us create a better overall experience for users.

    We will retain your Information for as long as necessary to provide the Services you requested, comply with our legal obligations, resolve disputes, enforce our agreements, and achieve other business purposes. 

4. How OVG Protects Your Information

We have implemented measures designed to protect your Information from accidental loss and from unauthorized access, use, alteration, and disclosure.  Unfortunately, the internet is not completely secure.  Although we are working to protect your Information, we cannot guarantee the security of your Information either in transmission or when stored.  We are not responsible for circumvention of any privacy settings or security measures contained on our Site.

 

5. When OVG Shares Your Information

We may use and disclose Non-Personal Information about our users without restriction. We may disclose Personal Information that we collect or you provide as described in this Privacy Notice:

  • A nuestras filiales y empresas asociadas.
  • To contractors, service providers, and other third parties we use to support our business, as described further below, including third party payment and ticketing facilitators, online advertising partners, social media platforms, event providers, and other vendors.
  • To a buyer or other successor (potential or actual) in connection with a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of OVG’s assets, including any related due diligence.
  • Cumplir la finalidad para la que la proporciona.
  • Para cualquier otro fin revelado por nosotros cuando usted facilita la Información.
  • Con su consentimiento.
  • Para cumplir cualquier orden judicial, ley o proceso legal, incluida la respuesta a cualquier solicitud gubernamental o reglamentaria.
  • Para hacer cumplir o aplicar nuestras Condiciones de uso.
  • Si creemos que la divulgación es necesaria o apropiada para proteger los derechos, la propiedad o la seguridad de OVG u otros.

OVG no vende ninguno de sus datos a cambio de una contraprestación económica. Nuestra sección de California contiene divulgaciones relacionadas adicionales que son específicas de la ley de California.   

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes.  We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

7. Third Parties Providing Services On Our Behalf

Recurrimos a terceros para alojar el Sitio, diseñar y operar las funciones del Sitio y realizar tareas administrativas, analíticas y de procesamiento de pagos relacionadas con nuestros Servicios. Los servicios que prestan estos terceros incluyen el envío de información a OVG sobre el uso del Sitio y la visualización de nuestros contenidos. Podemos revelar su información a estas empresas para que puedan llevar a cabo estas operaciones. Estas empresas están obligadas por contrato a mantener la confidencialidad de la Información.

8. Information From Children Under 16

We do not knowingly collect, use, or disclose Personal Information from children under 16.  If we learn that we have collected the Personal Information of a child under 16, we will take steps to delete it as soon as possible.  Please immediately contact us at info@oakviewgroup.com if you become aware that a child under 16 has provided us with Personal Information.

9. Links to Other Websites and Services

We are not responsible for the practices employed by websites or services linked to or from the Services, including the information or content contained therein.  Our Privacy Notice does not apply to third-party websites or services.

10. Do Not Track

Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when turned on, signals to websites and online services that you do not want to be tracked. At this time, the website does not respond to DNT signals.

11. Your Choices About Information

If you choose not to provide Information, you may be unable to access all or use parts of the Services.  If you no longer wish to receive marketing or promotional communications from us, click on the “unsubscribe link” provided in such communications or send us an email at privacy@oakviewgroup.com .

If you opt out of receiving marketing/promotional emails, we may still send you non-promotional emails, such as emails about your accounts or our ongoing business relations.  Please report your concerns about collection or use of Information through the Services to privacy@oakviewgroup.com.

12. Sus derechos de privacidad en California

 

Ley de Privacidad del Consumidor de California

The California Consumer Privacy Act (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and disclosure of information about them, as well as rights to know/access, correct, delete, and limit disclosure of Information. You have the right to be free from discrimination based on your exercise of your CCPA rights. To the extent that we collect Information that is subject to the CCPA, that Information, our practices, and your rights are described below.

Aviso en el momento de la recogida sobre las categorías de información recopilada

You have the right to know about our Information collection, use, and disclosure practices. The following table and this section summarize the categories of Information we collect; the categories of sources of that Information; whether we disclose, sell, or share that Information to service providers or third parties; and the criteria we use to determine the retention period for such Information. The categories we use to describe Information are those enumerated in the CCPA. We collect this Information for the purposes described above in “How OVG Uses Information It Collects About You and the Purpose for the Collection and Use.”

CategoríaTipo de informaciónFuenteDivulgamos a:Vendemos a/compartimos con:
Identificadores

Información de contacto o características personales (nombre; dirección de correo electrónico; dirección postal; número de teléfono; firma)

Usted
Proveedores de servicios
Socios comerciales
Información sanitaria
  • Información sanitaria protegida
  • Estado físico o mental o enfermedades
No recogido
No recogido
No recogido
Información financiera
  • Datos de la tarjeta de pago
  • Datos bancarios
  • Información de crédito
Usted
Proveedores de servicios
No vendido / compartido
Protected Classifications and Other Sensitive Data
  • Fecha de nacimiento
  • Género
No recogido
Proveedores de servicios
No recogido
Información biométrica
  • Huella dactilar
  • Huella vocal 
  • Reconocimiento facial
  • Reconocimiento ocular
Potentially collected at autonomous stores
Proveedores de servicios
No se vende/comparte
Información comercial
  • Información sobre las transacciones 
  • Registros de facturación y pagos
  • Historial de pedidos
Usted
Proveedores de servicios
No se vende/comparte
Información sobre geolocalización
Gruesa (información que describe la ubicación a nivel de código postal o con menor precisión)
Usted; nuestros socios analíticos y publicitarios
Proveedores de servicios
Socios publicitarios
Información sobre la actividad en Internet o en redes electrónicas
  • Dirección IP
  • Identificador del dispositivo (por ejemplo, MAC)
  • Identificador de publicidad (por ejemplo, IDFA, AAID)
  • Información proporcionada en la cadena URL (por ejemplo, palabras clave de búsqueda)
  • Información sobre cookies o píxeles de seguimiento
  • Información sobre su interacción con nuestro sitio web, aplicación, correspondencia electrónica o Servicios
  • Historial de navegación
  • Historial de búsqueda
  • Información de diagnóstico (por ejemplo, registros de fallos, datos de rendimiento)
Usted; nuestros socios analíticos y publicitarios
Proveedores de servicios
Socios publicitarios
Información sonora, electrónica, visual, térmica, olfativa o similar
  • Grabaciones de llamadas 
  • Fotografías
  • Vídeo
Usted
Proveedores de servicios
No se vende/comparte
Inferencias sobre usted
Perfil del usuario que refleja sus preferencias, características, tendencias psicológicas, predisposiciones, comportamientos, actitudes, inteligencia, capacidades y aptitudes.
Usted; nuestros socios analíticos y publicitarios
Proveedores de servicios
Socios publicitarios
Contenido de las comunicaciones
  • Contenido de llamadas telefónicas, correos electrónicos o mensajes de texto
  • Fotos
Usted
Proveedores de servicios
No se vende/comparte

Additional information about the categories of Personal Information collected and the categories of sources from which Personal Information is collected is in Section 2 of this Privacy Notice. The business purpose for collecting the Personal Information listed above is in Section 3 of this Privacy Notice. The third parties with which OVG may share the Personal Information listed above are in Section 5 and Section 6 of this Privacy Notice.  OVG has no actual knowledge that it sells or shares the Personal Information of consumers under 16 years of age.   OVG does not use or disclose sensitive Personal Information except as provided specifically in this Privacy Notice.  

Determinamos el período de conservación para cada una de las categorías de información enumeradas anteriormente en función de (1) el tiempo que necesitamos conservar la información para lograr el objetivo empresarial o comercial para el que se obtuvo, (2) cualquier requisito legal o normativo aplicable a dicha información, (3) las necesidades operativas internas y (4) cualquier necesidad de información basada en cualquier investigación o litigio real o previsto.

Las entidades a las que revelamos información con fines comerciales son proveedores de serviciosque son empresas que contratamos para realizar actividades en nuestro nombre. Restringimos a los proveedores de servicios el uso de la Información para cualquier fin que no esté relacionado con nuestro compromiso o que no esté permitido por la ley. 

Las entidades a las que "vendemos" o con las que "compartimos" información son terceros. Según la CCPA, una empresa "vende" información cuando la revela a otra empresa a cambio de un beneficio monetario o de otro tipo. Se puede considerar que una empresa es un tercero porque le revelamos información para fines distintos de los enumerados en la legislación de California o porque su contrato no le impide utilizar la información para fines no relacionados con el servicio que nos presta. Una empresa "comparte" Información cuando revela Información a una empresa con fines de publicidad conductual entre contextos.

Sus derechos en virtud de la CCPA. Salvo algunas excepciones, usted tiene los siguientes derechos:

  • Optar por no vender o compartir información: Tiene derecho a optar por que no vendamos o compartamos su información con terceros. Para ejercer este derecho, visite nuestra página web Sus derechos de privacidad o póngase en contacto con nosotros utilizando la información que figura a continuación. Este derecho no se aplica a la divulgación de información a proveedores de servicios.
  • Conocer y solicitar el acceso a la información y su rectificación o supresión: Tiene derecho a solicitar acceso a la Información recopilada sobre usted y a los datos relativos a la fuente de dicha Información, los fines para los que la recopilamos y los terceros y proveedores de servicios a los que la vendemos, compartimos o divulgamos. También tiene derecho a solicitar en determinadas circunstancias que corrijamos la Información que hemos recopilado sobre usted y a eliminar la Información que hemos recopilado directamente de usted. Póngase en contacto con nosotros para ejercer estos derechos.

Ley "Shine the Light" de California

Los residentes en California tienen derecho una vez al año, de forma gratuita, a solicitar y obtener determinada información relativa a nuestra divulgación, en su caso, de determinadas categorías de Información a terceros para sus propios fines de marketing directo en el año natural precedente. Póngase en contacto con nosotros para obtener esta información.

Privacy notices provided to OVG employees and job applicants in California supersede this Privacy Notice.  

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